Prioritize consistently
Use defined categories for active intrusion, safety, near-term corrective work, monitor, and capital planning.
(214) 807-0414Request an assessmentProperty managers
Turn reactive roof calls into a managed work history.
Property managers need triage, tenant communication, owner authorization, vendor scope, invoice clarity, closeout evidence, and portfolio history to connect cleanly.
Request a property assessment
What this covers
Three things the assessment settles.
- 01
Intake
Capture the same fields every time: property, building or area, when the leak started, tenant impact, access, photographs, urgency.
- 02
Scope
Separate temporary action, diagnosis, repair, capital recommendation, exclusions, and follow-up.
- 03
Closeout
Record completed area, materials, photos, tenant/manager confirmation, invoice, and future monitoring.
What to know
Clear decisions begin with the right distinctions.
Control authorization
Set thresholds, named approvers, change process, emergency limits, and documentation requirements.
Measure vendor performance
Track response, diagnosis accuracy, repeat calls, completion, communication, documentation, and total property outcome.
Choose a starting point
Match the next step to the condition.
A short, non-diagnostic guide for working out what kind of assessment conversation to prepare for.
Decision support
Choose a starting point.
Four situations, and the sensible next move for each. It does not diagnose a roof, decide insurance coverage, or stand in for somebody looking at the property.
- What the next step actually is
- What to have ready before anyone arrives
- What we will not ask you to do
Questions
Useful answers, without overpromising.
Can you report across a portfolio rather than one building at a time?
Agree the reporting requirements before assessment: building identifiers, accessible-area photographs, findings, access limitations and any completion documents included in the scope. Portfolio formats and compatibility with your own records need separate confirmation.
What do you need from us before the first assessment?
A conversation about access and authority, which saves time later. Who can approve work and up to what value, how after-hours access to plant rooms and locked roofs is arranged, whether there are tenant notice periods to work around, and who receives the record afterwards. Settling those before the first assessment is what stops a straightforward job stalling at the invoice.
The same unit keeps calling about the same leak. What does that tell us?
Repeated reports at the same location are a reason to review the repair history and investigate the source; the log alone does not establish the cause. Record the location, date, observed conditions and previous work so the next assessment has useful context.
How do we stop scope disputes at invoice time?
By settling the authorisation rules before the work rather than after it. A threshold above which a named person has to approve, a documented change process, an emergency limit, and a requirement that photographs accompany anything invoiced as additional. Most disputes at invoice stage are not about honesty — they are about a decision made verbally on a roof by two people who now remember it differently.
Assessment request
Tell us what is happening at the property.
Short, routing-only questions. Nothing here asks you to diagnose the roof yourself.