(214) 807-0414Request an assessmentThe Jacob process
A roofing project should have a visible path from question to closeout.
Every stage of a roofing job has a moment where it can quietly go wrong: the look that skipped a plane, the price that assumed something, the change that happened without asking. Each stage below says what happens, what you get at the end of it, and what has to be agreed before the next one starts.
Request an assessment
From first question to handover
Six stages. A record at each decision.
This is the project framework. Exact services, documents and timings belong in the agreement for your property.
Explore a sample condition record ↗Discover
Capture the property, concern, timing, access, visible symptoms, and the decision the owner needs to make.
Record to agreeProperty brief
Inspect and document
Observe safely, label the areas reviewed, record relevant conditions, and state access limits or unknowns.
Record to agreeCondition record
Explain and choose
Connect condition to consequence, urgency, viable options, scope, exclusions, allowances, and decision tradeoffs.
Record to agreeOptions and proposed scope
Prepare and authorize
Confirm property protection, materials, sequence, schedule conditions, communication, change control, and approved scope before work.
Record to agreeAgreed work plan
Build and communicate
Track milestones, relevant concealed conditions, approved changes, critical details, cleanup, and the notices that have to go out.
Record to agreeProgress and change record
Verify and protect
Close open items, verify the agreed scope, deliver genuine product and warranty records, and set future maintenance or monitoring priorities.
Record to agreeCloseout documents
Questions
Useful answers, without overpromising.
Will every project follow exactly the same timeline?
No, and it would be a bad sign if it did. A leak investigation, a full replacement and a commercial coating are different pieces of work on different timescales. What stays the same is the order of operations: look before pricing, write down what was found, get authorisation before the scope changes, and hand over a record at the end. The steps vary; the sequence of evidence and agreement does not.
What happens when concealed conditions appear?
The scope should define how they are documented, priced or allowed for, authorized, and added to the permanent record before additional work proceeds where practicable.
Can I stop after the assessment?
An assessment and authorization for construction are separate decisions. Confirm the assessment scope, fee if any and deliverables before booking. The next step should follow the evidence and the agreed terms.
Who do I actually talk to once the work starts?
Confirm the primary contact, a backup contact and the update schedule before work begins. The agreement should identify who can authorize a change and how it is recorded.
Assessment request
Tell us what is happening at the property.
Short, routing-only questions. Nothing here asks you to diagnose the roof yourself.